
ACLP M4
Authored by Yue Chang
Other
1st - 3rd Grade
Used 2+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How do you know that the orders had sent in to the kitchen successfully?
Check on the billing page.
Check with the customer.
Check with the manager.
Check with the kitchen.
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Who should you refer to when you need to inform customer food waiting time?
Customer
Manager on duty
Off shift manager
Kitchen Staff
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How do you repeat the customer orders?
Repeat orders to another servers.
Repeat orders to the manager.
Repeat orders to the kitchen.
Repeat orders in-front of customers and personally.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why do you need to greet customer in the first step?
Start building good relationship with customers.
Customers will order more food.
Manager no need to do greeting.
No need to inform food waiting time.
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why you need to do a menu tour and daily specials to the customer?
Suggest "Make it a set" promotion to the customer.
Customer do not know how to read the menu.
Able to suggest appropriate dishes to the customers and give expectation to the customer on the food presentation/overall taste and waiting time.
Daily special food prepared too much.
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How do you serve a welcome drink to customer?
Each of the customers should be serves welcome drink of the day in specific glass excluding the children will be serves in a plastic cup.
Each of the customers should be serves welcome drink of the day in specific glass.
No need to serve welcome drink for children.
Serves welcome drink after the meals.
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What critical point you need to take note during record down the customer orders?
Able to remember customer orders respectively and in sequences, put in remark in kitchen print remark.
Able to suggest menu tour and daily special.
Able to suggest welcome drink of the day.
Able to upselling.
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