ACLP M4

How do you know that the orders had sent in to the kitchen successfully?

• Check on the billing page.

• Check with the customer.

• Check with the manager.

• Check with the kitchen.

Who should you refer to when you need to inform customer food waiting time?

• Customer

• Manager on duty

• Off shift manager

• Kitchen Staff

How do you repeat the customer orders?

• Repeat orders to another servers.

• Repeat orders to the manager.

• Repeat orders to the kitchen.

• Repeat orders in-front of customers and personally.

Why do you need to greet customer in the first step?

• Start building good relationship with customers.

• Customers will order more food.

• Manager no need to do greeting.

• No need to inform food waiting time.

Why you need to do a menu tour and daily specials to the customer?

• Suggest "Make it a set" promotion to the customer.

• Customer do not know how to read the menu.

• Able to suggest appropriate dishes to the customers and give expectation to the customer on the food presentation/overall taste and waiting time.

• Daily special food prepared too much.

How do you serve a welcome drink to customer?

• Each of the customers should be serves welcome drink of the day in specific glass excluding the children will be serves in a plastic cup.

• Each of the customers should be serves welcome drink of the day in specific glass.

• No need to serve welcome drink for children.

• Serves welcome drink after the meals.

What critical point you need to take note during record down the customer orders?

• Able to remember customer orders respectively and in sequences, put in remark in kitchen print remark.

• Able to suggest menu tour and daily special.

• Able to suggest welcome drink of the day.

• Able to upselling.