Review

Collection of activities that takes some input and creates an output that is of value to the customer

• Business Functions

• Business Process

Use a common database and shared management reporting tools

• Enterprise Resource Planning

• Information System

It is the functional area of operation that supports customers relationship management.

• Marketing and Sales

• Human Resource

What is the functional area that is responsible to order fulfillment?

• Marketing and Sales

• Supply Chain Management

Systems in which functional areas share data

• Information System

• Integrated Information System

The functional area which has inputs of customer data, order data, and sales trend data.

• Accounting and Finance

• Marketing and Sales

The following are the outputs of HR, except:

• Employee evaluation and compensation

• Skills database

• Regulation compliance

• Customer credit data

Systems Integration cannot process heterogenous information system.

• True

• False

A silo creates bottlenecks for everyone and information is not

available in real-time.

• True

• False

ERP systems enable the organization to standardize and improve its business processes to implement best practices for its industry.

• True

• False