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Understanding Customer Obsession

Authored by Liz Kabeu

Business, Professional Development

Professional Development

Used 1+ times

Understanding Customer Obsession
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6 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Who is the current Safaricom Digifarm director?

Cynthia Kropac

Fred Kiio

Seema Gohil

Joseph Wanjohi

2.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Which of the following is not one of the 6 CO Strategic pillars?

NPS #1

Transparent and targeted offers

Customer Obsessed culture

Unmatched Omnichannel Experience

3.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

What was the rolled consumer NPS in August 2022?

64

65

66

67

4.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

What was the FTTH NPS in August 2022?

44

55

36

38

5.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Which of the following is not one of the key NPS drivers?

Value

MFS Service

AHT

Data

6.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Which of the following is not one of the initiatives under pillar 2?

No surprise

Reliable

Intuitive

Safe

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