Team1 Admin

The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers

• Chatter Post 

• Field Update  

• Auto Launched Flow

• Email Alert

Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? 

• Use an interview flow to capture Case details.

• Configure Knowledge with articles and data categories. 

• Direct users to Global Search to look for similar cases. 

• Create a custom object to capture popular Case resolutions.

A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into salesforce?

• Click Reset Password on the user’s record detail page.

• Log in as the user and enter a new password.

• Click unlock on the user’s record detail page.

• Send an email to the user containing the user’s password.

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

• Make the field required for all users.

• Create a formula field to fill in the field for managers.

• Assign the administrator profile to the managers.

• Configure a validation rule to meet the criteria

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but CAN’T add new Campaign Members or update Member statuses. How can an administrator troubleshoot this problem?

• Create a permission set to allow the user to edit Campaign Members.

• Provide the user access to both Leads and Contacts to edit all Members

• Make sure the Marketing User Checkbox is checked on the user record page

• Run a Campaign report and update any Member information via Data Loader

Ursa Major Solar offers amazing experiences for all of its employees. The employee committee wants to post updates restricting other employees from posting.

•   Chatter Stream

• Chatter Recommendations

• Chatter Broadcast Group

• Chatter Unlisted Group