Business of Retail - 2.3 Knowledge Assessment Practice

Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person?

• Struck-by injury

• Struck-against injury

• Rare Injury

• Safety Hazard

True or False: You should stand with your feet close together to lift a heavy item?

• True

• False

Which agency or law protects employees against hazards in the workplace?

• FDIC

• ADA

• NDA

• OSHA

Which agency or law protects employees who report unlawful or unsafe practices?

• Employee Safety Act

• Whistle Blower Act

• Unsafe Employee Act

• Family Medical Act

Which law/agency allows employees to take unpaid, job-protected leave for specified family or medical reasons?

• Employee Safety Act

• Family Medical Leave Act

• Americans with Disabilities Act

• Whistle Blower Act

If an employee is given a safety item to use during work (aisle barricades, back brace, knee pads, hard hat, etc. . .) and the employee feels they don't need them for certain tasks and does not use the safety item. Is the employee managing their responsibilities wisely?

• No - The employee could be seriously injured by not using safety equipment.

• Yes - An employee knows when they could get hurt and can choose when to use equipment.

What should you do if you witness an accident. Even if the person appears uninjured?

• Write an incident report only if the manager asks.

• Write an incident report if 911 is not called.

• Write an incident report no matter how small the incident.

• Write an incident report if the customer asks for one.

If you see a spill of either food or liquid on the sales floor, what should you do first?

• Stand near the spill and direct traffic away from the spill until it can be cleaned up.

• Use the mop and bucket and clean it up yourself.

• Call for the custodian to clean it up.

• Find out who created the spill.

Which of the following is NOT a safe technique when using a ladder:

• Have someone hold the ladder.

• Keep 3 points of contact on the ladder.

• Be sure the ladder is locked before using.

• Use the top step of the ladder.

True or False: In the event of a power outage, all customers should be locked in the store:

• True

• False