September MSV

Business (Koky Shop) wants to escalate his account manager,

You will...

• Send an email to the AM team

• Send an email to your team leader

• Send an email to Rodina Salem

• Fill the Business request account manager form

The customer wants to cancel this order,

You will...

^{(choose all correct answers)}

• Take the action form your side

• Send to the hub to take the action

• Advise the customer to contact the business to cancel it

• Advise the customer that action will be taken

Business (BTM) Exceed his flyers quota for this month and he wants to get more.

You will...

• Send to the material validation team to take it with him

• Advise him that he can order it from his dashboard

• Advise him that he can order it from his dashboard with an extra 1 EGP for each flyer

• Take the size and the quantity and send it to the material validation team

Business (Creative store) is bronze, his highest volume in the last 3 months is 750 orders so his flyers quota for two weeks will be.....

• 525

• 1050

• 1000

• 500

Business (Smart Phones) wants to know his flyers quota for the next two weeks

(his highest volume in last 3 months' volume is 60 orders)

• 42

• 50

• 80

• 84

Business (Women's Accessories) wants to complain about a damaged order on 21 September (order is delivered on 19 September)

You will....

• Raised a ticket for the investigation

• Advise him that he exceeded SLA

• Raised a ticket to the Hub to the concern HUB

Customers can do a product catalog through.......

• Sales team

• Onboarding team

• Add his seller page link to his dashboard

• His business dashboard

The consignee will receive an SMS through his phone with a WhatsApp link to confirm the date and the address of the delivery order when the order status is........

• Out for delivery

• Assigned rout

• In transit

• Received at Warehouse

The consignee wants to return this order

You will.....

_{(Choose all correct answers)}

• Create a CRP for him

• Give him the Seller Number

• Give him the Seller facebook page like

• Send to the seller to create a CRP

If your colleauge presents an idea to your team and you have to evaluate it to take the decision, you have to evaluate him and his idea.

• True

• False

Answer explanation

We judge ideas based on their merits and not the person suggesting them.