Active Listening

Requires full concentration, understanding, responsiveness, and remembering what is being said

• Active Listening

• Communication

• Talking

• Barriers

look at the speaker directly, put aside distracting thoughts, don’t mentally prepare a rebuttal and pay attention to the body language

• Feedback

• Judgement

• Pay Attention

• All the Above

Allow the speaker to finish each point before asking questions and don’t interrupt with counter arguments

• Feedback

• Defer Judgement

• Pay Attention

• Listening

Be open and honest in your feedback and treat other the way you want to be treated

• Feedback

• Defer Judgement

• Listening

• Respond Appropriately

·        To show that you are listening, you should nod occasionally, smile and use positive facial expression, your posture should be open and inviting, positive reinforcements

• True

• False