servicio al cliente caigua
1st Grade
•20 Qs
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servicio al cliente caigua
Quiz
•
Business
•
1st Grade
•
Medium
Kemely G.Ramirez
Used 4+ times
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20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Un cliente es quien adquiere los productos o servicios de un negocio.
verdadero
falso
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Son los que hacen rentable un negocio con sus compras, en cualquier volumen.
cliente
vendedor
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
¿Existen los clientes reales y potenciales?
incorrecto
correcto
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Es el cliente que trabaja para la empresa
Cliente externo
Cliente interno
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
de lo siguientes tipos de clientes cual es el incorrecto
Real
Potencial
consumidor
6.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
en la comunicación pasiva se da el ¨YO PIERDO, TU GANAS¨
Incorrecto
Correcto
7.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
En la comunicación agresiva se da ¨ El yo gano tu ganas ¨
Falso
Verdadero
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