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Can I use leading questions during security verification?

• No, Diana Will be mad

• Why not, I need to ask questions

• What is a leading question ?

And I'll tell you all about it when ______________ again

What can I do if the partner does not understand what is meant by "position at the property"?

• If the partner does not understand what you mean, try rephrasing the sentence

• I can always ask if he works in the front desk or reservation department

What are the names of Daenerys Targaryen dragons ?

• Drogon, Rhaegal, and Viserion.

• Drogon, Caraxes, and Viserion.

• Caraxes, and Syrax, and Seasmoke and Dreamfyre

When do the security checks need to be performed?

• Security verification should be done at the beginning of the call

• Security verification should be done after hold

• Security verification should be done at the end of the call

Does a different security protocol apply when the caller is calling on behalf of a deceased booker?

• No. The same protocol needs to be followed

• No, i must ask for a certification to proof the booker is deceased

When verifying the caller, is it enough to take just the first or last name?

• We must ask for the full name , no name no service

• Yes. As long as other information was successfully captured

Can I verify someone who has booked through an affiliate such as Agoda?

• If I have a confirmation number and their name, all is set to go

• No. These guests have the confirmation number but not the PIN

• Sure, since Agoda is part of booking

¿Que es lo más colombiano?

• Pony malta con pan

• Remojar el pan en el chocolate y añadirle un quesito

• Dejar todo para el último momento