Customer Service & Technology

Online Customer Service should be which of the following s

• bright & cheerful

• impersonal

• user friendly

• insecure

Which of the following should the Online website NOT BE:

• unsupportive

• Informative

• Prompt

• Open to Feedback

Which of the following CONTACT DETAILS or NOT important

• Eircode

• Location

• Phone Number

• Fax Number

When ordering online which of the following does the customer need to know (tick all that apply)

• Availability (In stock or not)

• Price

• Delivery Options

• Customer Ratings

What times should your Customer Services operators be available

• 9 - 5 Monday to Friday

• 9 - 5 Monday to Sunday

• 24 hours a day seven days a week

What should your website offer?

• Lots of pop up windows with money off codes

• User Friendly site where it is easy to find what you are looking for

When using email communications a company should:

• Send several emails a day so the customer doesn't forget you.

• Send emails on a weekly basis to stay in the customer's mind

• Make 3 - 4 email communications a year