Unit 208 Understand Legal, Regulatory and Ethical Requirements

What does a cooling off period in sales refer to?

• Something you do after receiving the parcel

• The seller sending you the goods

• The amount of time you have to cancel

• The time of year when you have purchased something

The Health and Safety at Work Act of 1974:

• Keeps people safe at home

• Is something I should know

• Is about learning about plasters and bandaging

• Covers occupational health

Data protection is a legal requirement for business selling goods and to

• Throw personal information in the bin when finished

• Keep data safe and secure

• It does not apply to a UK business

• Keep my family safe from others

A legal requirement in the workplace is maintaining the work area and keeping it ............. for colleagues.

Give two examples of an ethical requirement in business

• Managing the staff on daily basis

• Following the equality and diversity policy.

• Dealing with customer complaints

• Putting out the rubbish for the business.

Answer explanation

Ethical standards are a set of principles that a business works towards or is legally obliged to follow

These can also include

Managing the carbon footprint

Reducing the amount of waste involved.

Internally (In a workplace) how can you access legislation and legal regulations? (Choose 3)

• Human resources

• Staff handbook

• Line manager

• Searching the internet

Answer explanation

Although searching the internet may yield results it might not be applicable to your business or your country of origin. This is why it is best to consult your line manager or specific department.

Externally (outside the workplace) Where can you access legal information and on regulations (Choose 3)

• Citizens advice

• Trade associations

• FSA

• Libraries.

Answer explanation

The citizens advice bureau is useful for individuals struggling with finance

FSA ( Financial Service authority is a body that help protect consumers over miss -selling of financial products and goods.

Trade associations promote trade laws, providing networking opportunities among competitors, providing a voice for the industry.

Copyright law is a legal requirement for protecting individual and business intellectual property

• YES

• NO

Answer explanation

In the UK you automatically get copyright protection when you create: original literary, dramatic, musical and artistic work, including illustration and photography.

Describe two methods when you communicate with your customers? (Choose 2)

• Advertising

• You dont need to communicate

• Speak to my family

• Posters

Why is it important to communicate with your customers? (Choose 2)

• Its is not important as you are the seller

• So you make sure how much stock you have

• Customers could receive the wrong information

• Organisations could lose income