Business Process - SG

 is the process of verifying that a new or existing account is owned by a specified real individual.

customers don't need to be present nor do they need to present their IC to receive the SIM card.

We will be sending a notification with the to update their delivery details 3 hours before the cut-off time of their slot.

is now charged $2 for the new customers.

CH L1 will log the request to

A  is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. 

is no longer required prior to providing the link. However, if the customer requires account specific information, please proceed to Step 5.

suspension can have a maximum duration of 12 months

: Any changes on customer's porting request (i.e. change in donor telco, change in ported number, porting at a later date) can be facilitated before the customer receives the SIM card. However, L1 should inform the customer that the porting request needs to be canceled so he can correct the details from the Circles.Life app once SIM is received. Same cancellation instructions above should be followed.

This type of layer of verification is for general inquiries about our products/services. We also use this type of verification if the customer contacted us via Circles.Life app.

• 1st Layer

• 2nd Layer

• 3rd Layer

• 4th Layer