Suspension & Landline VAS

Landline VAS, What is the service that can know the numbers that call you?

• Conference Call

• Caller ID

• Call waiting

Temporary suspension request SLA :

• On Spot

• 1WD

• 5WD

If cusromer Ask for Suspension , right SR : 

• FBB Non-Tech Inquiry > Internet Service >Ask for Suspension

• FBB Non-Tech Inquiry > Internet Service >Cancellation 

• FBB Non-Tech Inquiry > Service Cancellation > Ask for Cancellation

In case account on BSS : Deactivation , and customer wants to activate the service again , there is no cancellation number , right action is :

• Transfer CST to Cancellation Queue

• follow normal process for New Account

• Create TT

Landline VAS , period for activation of the National  service if subscribe through 111 :

• 48 WH

• 1 WD

• 5WD

Landline VAS, What is the cost of the Conference Call service?

• 4 EGP per month

• 2 EGP per month

• 6 EGP per month

Temporary suspension fees without VAT per month :

• 30

• 40

• 50

Landline VAS , period for activation of the  Caller ID  service ,  if subscribe through exchange  :

• 5 WD

• 3 WD

• 1 WD

Landline VAS,  Receiving only service  , the customer can subscribe to it from 111

• TRUE

• false

Landline VAS,  Caller ID service It will be free for customers  Indigo Plus ? 

• TRUE

• false