OES FOUNDATION

THE CONSISTENT WAY OF WORKING SAFELY AND EFFECTIVELY TO PRODUCE HIGH QUALITY PRODUCTS AND CREATE STARBUCKS EXPERIENCE

• PASSION FOR SERVICE

• OPERATIONS EXCELLENCE

• ROUTINE

• ACHIEVING RESULT

HAND OFF SUPPORT ROUTINE :

(a)   > GATHER > FINISH

GATHER > CONSOLIDATE > FINISH

• CAFE ORDER ROUTINE

• HAND OFF SUPPORT ROUTINE

• MOBILE ORDER SUPPORT ROUTINE

• DRIVE THRU ORDER ROUTINE

WITH OUR COFFEE AND OUR CUSTOMERS AT OUR CORE WE LIVE THESE (a)  

> Creating a culture of warmth

and belonging, where everyone

is welcome

> Acting with courage, challenging

the status quo and finding new

ways to grow our company and

each other

> Being present, connecting

with transparency, dignity

and respect

> Delivering our very best in all

we do, holding ourselves

accountable for results

GUIDES OUR INDIVIDUAL ACTION , ENABLING US TO BE PERFORMANCE-DRIVEN , THROUGH THE LENS OF HUMANITY.

• LIVING OUR MISSION AND VALUES

• PASSION FOR SERVICE

• HELPING OTHER SUCCEED

• ACHIEVING RESULT

IS THE DESIRE TO FOCUS ON CONTINUOUSLY IMPROVING THE FOUNDATIONAL BEHAVIORS AND FUNCTIONAL STANDARDS THAT SHAPE OUR BUSINESS AND ELEVATE OUR BRAND.

• COFFEE CURIOSITY

• OPERATION EXCELLENCE

• PASSION FOR SERVICE

• INNOVATIVE SPIRIT

BONUS : PLEASE DRAW STARBUCKS LOGO :)

WHAT ARE THE 3 DIMENSION OF BARISTA APPROACH ?

• 1. BE COMMITTED TO CUSTOMER

  2. LEADING OPERATIONS ACTIVITY

  3. BE FOCUSED ON QUALITY

• 1. RUNNING SHIFTS WITH CUSTOMER AT OUR CORE.

  2. BE DEDICATED TO EACH OTHER

  3. COACHING FOR PERFORMANCE AND DEVELOPMENT

• 1. BE COMMITTED TO CUSTOMER

  2. BE FOCUSED ON QUALITY

  3. BE DEDICATED TO EACH OTHER

• 1.SOLVING PROBLEMS AT THE MOMENT

  2. BE DEDICATED TO EACH OTHER

  3. COACHING FOR PERFORMANCE AND DEVELOPMENT

WHAT IS BARISTA PATTERN ?

(a)  

WELCOME > RING > FINISH

• DRIVE THRU WINDOW ROUTINE

• DRIVE THRU ORDER ROUTINE

• DELIVERY ORDER WORKFLOW

• MOBILE ORDER SUPPORT ROUTINE