present tense and past tense

Which of the following words could you use as a hint that your verb will be in past tense form?

• Run, walk, sing

• Yesterday, last night

• Tomorrow, on Thursday

• Yesterday and today

When you are writing a letter of complaint the letter is normally written in the past tense form

• True

• False

• Other

Which of these scenarios would you use past tense in ?

• to describe your last trip to the zoo

• to talk about your plans to go surfing tomorrow

• to describe what you are currently wearing

• to describe playing the clarinet, which you still do

He ___ tennis.

• Plays

• Is playing

• has been playing

• played

• will play

Adjustment letters are written in response to a claim filed against the company to satisfy someone who has lodged a complaint.

• True

• False

How do you begin writing a letter of complaint ?

• Begin with a quotation

• Begin with a genuine compliment

• Begin with a description of the place

• Begin with details of what happened

What is the tone used in a letter of complaint ?

• Friendly and warm

• Caring and concerned

• Polite and Formal

• Cool and Polite

When recounting a bad experience, we use.....tense in our writing

• past

• present

• simple

• future

A letter of adjustment usually follows a letter of

• Enquiry

• Application

• Complaint

• Invitation

A letter of adjustment must explain

• Excuse

• Facts

• Lies

• Fakeness