ENGL2104-213

Which of the following is NOT an email element?

• Subject

• Complimentary close

• Salutation

• Postscript

Which of the salutations below is the most appropriate in business writing?

('Chan' is the last time)

• Dear Thomas Chan

• Dear Mr. Chan:

• Dear Mr. Chan,

• Dear Mr. Thomas,

Which of the following complimentary close options is mostly used in casual setting?

• All the best,

• Best regards,

• Kind regards,

• Sincerely yours,

In an invitation email, what elements should be included?

(i) Date, time and venue

(ii) What to pay attention to

(iii) Remind the recipients to reply

• (i), (ii)

• (i), (iii)

• (ii) and (iii)

• (i), (ii) and (iii)

Which of the following is/are included in an apology email?

(i) Reason of writing the email

(ii) reason of making an apology

(iii) compensation method

• (i), (ii)

• (i), (iii)

• (ii), (iii)

• (i), (ii) and (iii)

Which of the following is the correct use of 'cc'?

• Openly informing staff and management directly involved in the subject.

• Confidentially informing people

• Attaching a secret document

• Keeping a copy in sent box

Which of the following is not an acceptable salutation?

('Chan' is the last name)

• Dear Mr. Chan,

• To Mr. Chan,

• Hello Mr. Chan,

• Hey Mr Chan,