Xmas Body & Soul

What are the 4 parts of Body & Soul?

( More than 1 answer)

• Know your staff

• Just be you

• Show you care

• Share a smile

Why is small talk important?

( More than 1 answer)

• To create presence

• To know more about customer personal life

• To lead into sales conversion

How to be an active listener?

(More than 1 answer)

• Allow your customer to talk more

• Listen to understand, Do not Judge

• Avoid the temptation to interrupt

• Just listen and let customer do the talking

What are some of the 'expected' moments that a customer will expect when entering our store?

• A clean store

• Finding the product he/she needs

• A staff will attend to her

• A good smelling store

What are the 'unexpected' moments that customer can experience in store that makes them remember us.

(More than 1 answer)

• A warm and friendly atmosphere

• Staff going the extra mile

• Helping a customer who is carrying many things

• Giving them more samples

When dealing with angry customers, what does H.E.A.T refers to?

( More than 1 answer)

• Hear them out

• Empathise

• Action

• Talk Product

I need to be aware of who is in my store.

• True

• False

I need to diagnose the customers problem as quickly as possible.

• True

• False

Getting to know my customer is important.

• True

• False

Telling stories is fun and i can do it in my own way.

• True

• False