VNA L2

What animal are you unlikely to see in the vets

• Pigeon

• Fox

• Hedgehog

• Polecat

Which animal is not native to Britain

• Roe Deer

• Hedgehog

• Badger

• Fox

Which charity focuses on saving birds

• RSPCA

• RSPB

• PDSA

• WWF

Which job would not be seen in a vets

• Receptionist

• Veterinary nurse

• Farrier

• Manager

Who is likely to monitor the anesthetic in a veterinary practice

• Veterinary nurse

• Vet

• Auxillary nurse

• Receptionist

What are the main services offered at the vets

• Vaccinations

• Grooming

• Behaviour consults

• Agility

What information do you not need when registering a client

• Dogs age

• Owners age

• Microchip number

• Insurer's details

When answering the phone what should you mention

• The practice name

• The opening hours

• What your job title is

• Your name

Which method of payments do most vets not accept from a client

• Cheque

• Credit card

• Cash

• Card details over phone

Why is it important that your uniform is kept clean

• Look professional

• Can tell who works at the practice

• Help prevent spread of disease

• All reasons stated