You accidently dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure mand of the services. The instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail client for you. Even though you have tried this several times, it does not work. The Mobile phone vendor says that because you are trying to sync your e-mail account with an enterprise mail server, you will need to configure the e-mail client manually. Which choice lists the information you will need to configure the e-mail client?

E-mail address, SMTP, POP3, user name and password

E-mail address, SMTP, IMAP, DNS, user name and password

Company name, SMTP, POP3 user name and password

Company name, e-mail address, SMTP, POP3, IMAP and DNS

You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue to you risk by forwarding the e-mail message?

Offending a recipient who received the joke as a result from further forwarding

Forgetting to include others who might find the joke funny

Reducing the effectiveness of spam filters

Copyright infringement by not providing credit to the originator of the joke

Melanie works in the sales department at XYZ Company. She decides that her company’s marketing team has done a poor job representing the company’s brand. Without direction or permission, she starts her own social networking account to help. The account’s name is called XYZProfessional. To customize her page, she uses company logos and verbiage from the company Web site. She then begins communicating with customers and individuals interested in XYZ via this service. Which of the following would be the most appropriate response to Melanie’s actions by the company?

Terminating Melanie’s employment for copyright and trademark violation, with a cease-and desist letter asking for control of the account.

Providing a link to Melanie’s page from the company’s official social networking account

Adding references to Melanie’s social networking page in the company’s internal newsletter

Sending Melanie a request from the company’s Human Resources department to stop using company logos, yet allowing her to continue using this social networking account

As a project manager, you have to balance three elements that compose the project triangle. Suppose your customer requests that you add some new requirements to the project when you are halfway through. If you agree to this request, how would it affect other aspects of the project?

Cost of the project will increase

Time to complete project will be reduced

Cost of the project will decrease

You are a smartware developer who wants to start developing mobile apps for smartphones. You have the option to develop apps for an open-source operating system. Which of the following could persuade you to focus your development efforts on the open-source operating system?

The operating system and associated development tools are free, provided you comply with the “copyleft” license

An open-source license will never be in the public domain

Source code for an open-source app is not viewable and cannot be modified

Open-source operating systems and development tools are free from software bugs and viruses

An end uses cannot log in to a page that provides an e-learning course. The authentication window will not launch. Which of the following is most likely the cause of this problem?

Pop-up blocking software has been enable in the Web browser.

The browser has recently had its browsing history cleared

The browser has recently had its cookie cache cleared

Pop-up blocking software has been enabled in the operating system

Andrea works as an Administrative Assistant for a small business that uses a SaaS service for accounting, sales orders and customer service information about the business customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud-bases service. Which of the following is the primary reason for this practice?

If there is an interruption in Internet access, the service and records would not be accessible

This is a limit on the number of users who are allowed to access the cloud bases service at any one time

Andrea is overly cautious because it is will known that cloud-based services are highly secure, highly reliable and always available

Data stored online through the cloud-based sData stored online through the cloud-based services is more at risk to security breaches than if it were store locallyervices is more at risk to security breaches than if it were store locally

Xue’s company has provided her with a desktop computer to use at work. She has configured her e-mail client on this work computer to include her personal e-mail account so that she can conveniently download messages and check her personal e-mail. Xue should be away that:

The company will have access to her personal e-mail messages

The company will ignore the e-mail messages to respect her privacy

The company must permit her to receive personal e-mail messages

The company will block personal e-mail accounts

Which of the following strategies will help protect your computer against virus attacks?

Update the definitions for your malware protection application frequently

Perform regular backups of your hard drive

Configure security settings for your Web browser to the lowest possible level

Open e-mail attachments only from unknown senders

You are expecting a very important file from a co-worker in a remote office to be sent to you through e-mail. You finally call the co-worker and tell him that you have not received the file. He informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his e-mail message. You contact the Technical Support department and ask them to help. After some investigation, Technical Support finds the e-mail from your co-worker with an attachment name salesnumbers.exe in the spam folder of your e-mail client. What is the most likely reason that the e-mail message was filtered out?

File attachments with an .exe extension may contain malicious code

Messages from remote offices are blocked on internal e-mail

The attachment’s file size exceeds the size limits of the e-mail filter policy

The file name of the attached file exceeds the file name length of the filter policy

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

List the actions items in a numbered or bulleted list for clarity

Write the action items using all capital letters

Include emoticons to ensure the recipient understands your humor

Describe all action items at length in a detailed paragraph in the middle of the message

You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?

Turn off your computer and reboot from a known, clean system disk

Call your local authorities to report an identity theft

Plug in your backup drive to try to initiate an immediate backup of important files

You have just finished designing a Web site to support a charity organization’s fund raising efforts. You need to meet with the board members to get their feedback and address some questions before you implement the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide you with an opportunity to discuss the design as a group?

Plan a Web conference using a service such as WebEx or GoToMeeting that supports screen-sharing and phone conferencing.

Create a PowerPoint slideshow that contains pictures of your Web site design and create a survey to gather the board members’ feedback

Create an audio Webcast and distribute it to the board members over the Internet

Plan a Webinar that reviews the layout of the site and request that board members submit their feedback by e-mail after the Webinar

To reduce the costs of maintaining servers with FTP access; your company is using P2P to facilitate sharing of information. Which strategy should your company use to protect the company’s sensitive information while capitalizing on the benefits of P2P power?

Use technologies that will control access and password protected files

Restrict P2P use to sharing only with universities and research organizations

Limit P2P use to sharing music files

Restrict employees from using their computers in P2P communications

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

Send a text message with the hotel information to the mobile phone of each traveler

Post an announcement to the company’s Web site with the new hotel information

Call each stakeholder and leave a message with the address of the hotel

Update the meeting agenda with the hotel information

Which of the following strategies is recommended when conducting keyword searches?

Use nouns instead of verbs for keywords

Include at least one preposition such as “the” or “an” in your list of keywords

Use as few keywords as possible

Use verbs instead of nouns for keywords

Emelia and Lola have created a new software application that allows messaging site subscribers to analyze the message statistics in order to more easily assess and interact with followers. They have decided to license this software according to the GNU GPL Version 3. What does this license allow them to do with their software?

The software enters the public domain for free use and can be altered by other programmers, who must then make their changes freely available as well

They can only sell this software through a not-for-profit company

The software enters the public domain for free use, but any changes made in the future can be kept secret, allowing them to profitably sell the modified software

They can sell this software, but only if they make the software code available on a public server

Selena needs to send a message to her manager providing all the details of a business proposal. This idea they have discussed is critical to the business. The project is considered urgent and confidential. Selena wants to get this outline to her manager as quickly as possible. What would be the most appropriate way Selena could use an SMS (text) message in relation to this proposal?

To alert her manager that she has sent the proposal via e-mail so her manager can view the proposal as soon as possible

To provide a detailed outline of the proposal so that her manager can refer to it as he travels

To send a useful summary of the proposal to her manager so that the manager has it available during a presentation

To send the proposal as an attachment to the text message

One of your co-workers calls you to ask if you sent her an e-mail message with an attachment. You recall that you sent several e-mails with attachments earlier that day. Which of the following is your best response to this question?

Ask your co-worker to read the e-mail message including the full name of the attachment and its extension

Ask your co-worker to forward the e-mail to you so you can open the attachment and check it.

Ask your co-worker to forward the e-mail to your company’s management

Ask your co-worker to open the attachment and describe the contents

Irena is reviewing several promotional product videos from her company’s marketing department before they are published on the company’s Web site. The videos are in RealMedia format, but they do not open in Irena’s Windows Media Player. What should Irena do in order to view to view the videos?

Convert the video files to the WMV format, because RealMedia files will not play in Windows Media Player

Decompress the files before attempting to play them in Windows Media Player, because RealMedia files are compressed for uploading/downloading

Contact her company’s Technical Support department and schedule service for her computer

Upload the videos to the Web server to be viewed through Windows Media Player because they will not play from a local computer

Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible. What adjustment to the project triangle components can you suggest to meet your customer’s needs?

Suggest that the scope be limited to include only the most important features

Inform the customer that he must compromise one of the three elements of project triangle: quality, budget or schedule

Suggest that the customer hire temporary contractors

Suggest that the customer use a Gannt chart to add time to the project.

Marcella is looking for a very unique product online. She has found one on the XYZ Company’s Web site, which is designed will and appears to be legitimate. As she navigates through the checkout process, she reaches the checkout page with this URL, which asks her to enter her credit card information: http://XYZ.com/gp/checkout.html/ref=chk_out_TLS128_1b?ie=UTF8&docId=10007931Why should Marcella cancel her online transaction instead of proceeding?

Because the link does not use SSL/TLS encryption and therefore the information Marcella enters would not be secure

Because the link uses SSL/TLS encryption, which Marcella knows is not compatible with the browser she is using

Because the site uses 128-bit encryption, which is illegal for companies that are located overseas

Because the link contains abbreviations and is not completely readable, so Marcella is unsure of the server name

A friend just sent you a link to a Facebook page with information that you find very useful. You want to be able to recall the site in the future from your desktop computer, or from your mobile device while away from your desk. Which is the best approach?

Add the link to a cloud-based bookmark services such as Delicious or Google Bookmarks

Pull up the message with the link any time you want to view the site

Memorize the URL so you can pull up the site in any browsers such as Chrome, Firefox, or Internet Explorer

Manually enter the Web address into any and all browsers on all on your devices

What is the difference between a computer virus and a worm?

A worm can replicate by itself, whereas a virus requires user action to replicate

A virus can deposit an illicit server, whereas a worm cannot

A virus can replicate by itself, whereas a worm requires user action to replicate

A worm can deposit an illicit server, whereas a virus cannot

Roberto’s company is releasing updates to a specific product. He needs to educate the company’s sale managers, who are located in various international locations; about the new product updates. Which of the following methods would be the most economical and efficient solution for Roberto to discuss the required information with the sales managers synchronously?

Schedule a Webinar with the sales managers, so that the updates can be demonstrated and any questions answered with the entire group

Post the product update blueprints on the company’s Web site and call each sales manager personally to discuss their individual questions or concerns offline

Schedule an in-person sales meeting with them at the company headquarters so that the updates can be demonstrated and any questions answered with the entire group present

Send the product update blueprints via e-mail to each of the sales managers and ask them to contact him with any questions

Which of the following is a legal and ethical practice?

Trying shareware for free and paying for it only after you decide to keep using it

Downloading music and motion pictures as long as they are from a peer to peer network

Copying someone else’s written work found on the Internet and presenting it as your own, as long as it is for schoolwork

Downloading copyrighted artwork and using it as a background on you Web site

Gabby suspects that an attacker has gained control of her system. Which of the following is the most appropriate action for her to take?

Unplug the computer network cable and/or disable the computer’s wireless NIC

Run anti-virus software on all disks associated with this system

Enable strong encryption on all files on the hard disk

Paul has just finished a very important sales meeting with a potential customer and he needs to update his supervisor at the corporate office, which is located in another country. Paul is debating whether to text or e-mail his supervisor about the meeting details. Which of the following would be the best practice for communicating with his supervisor?

Send a brief text message update now, and then send the meeting details in an e-mail message later

Send several text messages in order to convey all the details of the meeting most quickly

Send a brief text message to say the meeting has finished, because Paul knows hid supervisor does not read e-mail

Post the details of the meeting on his favorite social media platform, where his supervisor is one of his followers

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Authored by Kal Bonura

Specialty

9th Grade

Used 51+ times

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MULTIPLE CHOICE QUESTION

30 sec • 5 pts

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

Skip the meeting and call the customer

Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting

Request that the customer send his complaints by e-mail, knowing that inappropriate communication will be well documented

Do not respond to the customer

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Raoul has received a file attachment from a known individual. He has no reason to expect files from the individual. Which of the following is an effective security strategy for Raoul to take?

Make back-up copies of important files so that it is possible to recover them in case of an incident

Open the file attachment and use anti-virus software to scan it

Before opening the attachment, use anti-virus software to scan the system’s hard disk

Before opening the attachments, call or send a text or instant message to the individual to verify that he or she meant to send it

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Digital signatures verify the integrity of the data, verify the identity of the server, and

Enforce non-repudiation

Create certificate requests

Provide data confidentiality

Sign digital certificate request

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

You have volunteered to give a presentation to the parents at your child’s school about the dangers of the Internet. Which of the following would you include in your recommendations to parents?

Direct parents to ask other users in the children’s chat room to provide identifications

Warn children to never provide personal information over the Internet

To reduce fear, claim that the threat of predators has been reduced in recent times

Remind the parents that the anonymity of chat rooms provides security

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

You use a proprietary Windows-based program to generate architectural drawings and plans for you freelance drafting business. You have a personal Web site and would like to share samples of your work for potential new customers to review. To which file format should you convert your drawings so that they are viewable regardless of the local operating system used by the individual viewing your site?

MP3

DOC

PDF

XML

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

By typing the CIW site’s URL (www.CIWcertified.com) in the address bar of your Web browser

By typing the FTP address (ftp.CIWcertified.com) in the address bar of your Web browser

By performing a search on your computer for the term “CIW”

By performing a search within the site currently displayed in your Web browser

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Consider the following address.
http://www.CIWcertified.com/Certifications/Web_Foundations/iba.php
Which of the following is the best classification for the address?

Relative URL

Virtual domain name

Deep URL

Fully qualified domain name

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ibca

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

Raoul has received a file attachment from a known individual. He has no reason to expect files from the individual. Which of the following is an effective security strategy for Raoul to take?

Digital signatures verify the integrity of the data, verify the identity of the server, and

You have volunteered to give a presentation to the parents at your child’s school about the dangers of the Internet. Which of the following would you include in your recommendations to parents?

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

Consider the following address.http://www.CIWcertified.com/Certifications/Web_Foundations/iba.phpWhich of the following is the best classification for the address?

Which of the following is used to help non-technical users collectively classify and find information on a site?

You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue to you risk by forwarding the e-mail message?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Specialty

Consider the following address.
http://www.CIWcertified.com/Certifications/Web_Foundations/iba.php
Which of the following is the best classification for the address?

Which of the following is used to help non-technical users collectively classify and find
information on a site?