ICD_lecture 1

..... is not the function of language.

• tool

• access

• industry

• purpose

Which of these does not refer to soft skills?

• emotional intelligence

• empathy and people skills

• knowledge and technical skills

• self- and time-management skills

What makes a competent communicator?

• awareness

• flexibility

• empathy

• understanding

• all answers are correct

The term stakeholders refers to different groups that have an interest in a business, such as

• all answers are correct

• customers

• suppliers

• investors

• employees

Employees in .............................. are responsible for writing important and complex documents which are used in decision making.

• low positions

• high positions

• middle positions

The paragraph in the picture presents the ................

• reference to previous interaction to esrablish common grounf

• reference to the writer's company to renew the contact.

• invitation to specify details of the deal to review and modify previous arrangements.

• details of the offer to reinforce the value of the offering

.............................. roles are defined by the position (hierarchy) of employees in the organisation.

• interpersonal

• institutional

• interactional

...................... classification is based on the Prototype Theory

• spoken and written genre

• genre colonies

• classes of genre

• genre chain