HSC Competency 1.1 to 1.9

The purpose of expression in communication is to

• influence

• sell a product

• receive feedback

• understand other

To gather more information, what type of question will you ask?

• Close.

• Leading.

• Open.

• Probing.

Research indicates that over ___ of communication is conveyed non-verbally.

• 25%

• 35%

• 45%

• 55%

A typed text message on Telegram is classified as

• Non-verbal communication

• Verbal communication

In high __________ cultures, we can observe more tension in subordinates' body movements.

• Context

• Masculinity

• Power distance

• Individualism

Japanese has ______________ culture, they stress cohesion as a group and spend time in proximity to one another.

Which of the following is NOT an effective communication technique?

• Keep an open mind

• Keep eye contact

• Take down notes for everything

• Extract main points

A _______ question allows the questioner to keep control of the conversation.

______ question has the characteristic of asking the respondent to think and reflect.

When the information is vague, a _______ question can help to seek clarification.