OCR GCSE Business Studies Operations

Jenny Carson makes and ices wedding cakes. Which method of production is she likely to use?

• job production

• batch production

• flow production

• robotic production

What is an advantage of flow production?

• It is expensive to set up

• Large amounts can be made

• Products are usually very high quality

• Products can be made to meet the needs of individual customers.

What is batch production?

• A process that involves producing one type of product repeatedly

• A process that involves producing each product individually

• A process that involves an assembly line

• A process that involves hand made products

Which 2 are advantages of a business introducing technology

• Technology can be expensive to install

• Making workers redundant costs money

• Machines work 24/7

• Workers have to be trained and this raises costs

Which of these statements describes quality assurance?

• Inspectors are used to check the quality of the goods being produced

• All workers are involved in and responsible for the quality of their work

• only finished goods are checked so that no faulty products are sold to customers

• Quality assurance does not disrupt production because quality is only checked once production is finished

Which of the following is a disadvantage of the quality control method of checking

quality?

• Inspectors do not need to be paid as the workers check their own quality.

• Inspectors are better at checking the quality of goods than workers.

• Inspectors have to be paid for the work that they do adding to the cost of

  production.

• Workers do not have to disrupt production to check the quality of what they have

  made.

Which of these statements is true about the importance of quality?

• It is easy to gain a reputation for quality.

• It is easy to lose a reputation for quality.

• Producing high quality goods always increases sales.

• Producing high quality is always cheaper than producing low quality.

E-commerce is:

• selling goods and services from a shop

• selling goods and services through a large warehouse

• selling goods and services through the internet

• selling goods and services at airports.

E-commerce can help business activity by:

• enabling customers to buy goods 24/7

• giving advice in a shop

• making sure the goods are up to standard

• taking time to send goods securely.

Face to face selling will help a business:

• when goods being sold are cheap

• when service is important

• when goods being bought are small

• when the customer has a computer