Healthcare Quality Week

What is Quality?

• Doing the right things right the first time, and doing it better next time

• Doing the right things right

• Doing the right doing it better next time

Quality is ___________ responsibility

• Hospital

• Everybody

• Quality Manager

Failure Mode and Effects Analysis (FMEA) is performed:

• As a preventative measure before an incident occurs

• To immediately investigate an incident that occurred

• When there is a chance of an incident reoccurring

Benchmarking is based on identifying which of the following?

• Statistical control

• Best practices

• Competition

Standards of care based on the knowledge and research of recognized experts are known as:

• Evidence-based guidelines

• Pre-established criteria

• Benchmark data

Which of the following is an essential component in a performance improvement report?

• Team composition and attendance

• Individual performance review.

• Data analysis and display

Quality improvement team outcomes are best evaluated by which of the following?

• Team leader

• PDCA process

• Senior leadership

A measure used to determines, over time, the performance of functions, processes, activities is defined as a/an:

• Indicator

• Standard

• Trend

Monitoring and evaluating medication administration in order to minimize medical errors is an example of

• Quality management

• Utilization management

• Risk management

"An incident that has potential for harm but is intercepted or corrected prior to reaching an individual" is the definition of

• Sentinel event

• Near miss

• Medication error