Case: Market basket - Operational Plan

What should business leaders take away from this case?

• Employees are both critical resources and under the right circumstances can have real bargaining power when they coalesce around a cause they believe in.

• The lenders will likely ask for more transparency from Arthur T. and may have conflicts with him.

• All are right.

• None are right.

We ..... Market basket

How is Market Basket different? 

• Value for customers: quality products/low prices/good customer service.

• Employees: good pay, benefits, cross-training

• Financial performance: better margins than Whole Foods, no debt. 

• None are correct.

How can MB offer lower prices, better jobs and make more money than its competitors?

• Business strategy.

• Community orientation.

• No debt.

• Employment/ org practices.

An Operational Plan is a .... detailed plan

WHAT THE OPERATIONAL PLAN COVERS?

The plan covers the what, the ......, the when, and how much

The development of the product is totally the same as in the strategic plan.

• True

• False

If the operational plan is not developed fully, conscientiously and in maximum detail. It is foreseeable that there will be chaos and a lot of dissatisfaction from customers and suppliers.

• True

• False