Sunrun- Service Transfers

What is the turnaround time to complete a service transfer?

• 24 hours after ST case is open

• 3- 7 business days

• Depends on how fast customer respond

• It can be 48 hours once we receive the POT and it also depends on receiving documentation back from the seller and buyer quickly

The Parcel number is also called the what?

Does the term start over if I assume an existing solar agreement?

• Yes, it will.

• No, you simply pick up where the original customer left off in the agreement term.

• Maybe it depends on what the STC and customer agreed to.

• None of the above.

What does POT stands for?

• Purchase Order Transfer

• Proof of Transfer

• Proof of Title

• Power Over Time

What happens to a New Home build once the home has been sold?

• Sunrun purchases it

• Customers' names are updated

• Sunrun transfers the agreement to the new home buyer

• Nothing

What piece of information will help you best determine if the previous owner owes an invoice.

• Only by calculating it yourself by knowing their PTO date

• Asking the customer on which day they normally get their payments taken

• By looking at their previous invoices

• Checking the Service Transfer Case

Who is signing the release?

What is the most important part of sending releases?

• We sent the form to the right person to sign

• Send the email from the ServiceContract since we resolved it on the first call

• Send both releases if there are two

• All numbers are input exactly they are from the NOIEPC/UCC stamp

Where in Salesforce can you quickly see information noted by the Service Transfer coordinator regarding paperwork received?

• Details section of the Service Contract

• Private Customer Care Description of the case

• Service Transfer Case's Description

• Activity History of the case

What do you say to a customer whose potential buyer doesn't want the solar panels?

• Discuss the benefits of solar

• That the sellers are welcome to purchase the system

• We can speak with the buyer about the benefits

• They will most likely have to look for another house to buy