Effective communication

Using body language is ______________ communication.

• verbal

• non verbal

All of the following are positive reasons to provide feedback except to _______.

• let the sender know you received the message

• ask question

• correct the speaker

• give information if needed

Description of communication skills

• the ability to convey or share ideas and feelings effectively.

• things that stop you being able to communicate effectively with other people

• the ability to convey information professionallyin a short document

• reports, letters, emails, social networking

Which of the following is not a barrier to communication?

• Language

• Noise

• Distraction

• Body Language

All of the following are examples of effective communication skills except.

• Calm voice

• Eye contact

• Arms crossed

• Open body posture

 What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch

• They ask questions for more information

• They change the subject

• They yawn

Which of the following is an example of active listening?

• Good eye contact.

• Listener has encouraging facial expressions.

• Listener shows interest in person.

• All of the above. 

The listener in the communication process should always check for understanding by asking questions or repeating what was heard.

• TRUE

• FALSE

List of barriers to communication

• Language, distraction, noise, lack of concentration

• Knowledge of CSS, HTML, Java, Design and Layout skills

• Meetings, telephone, group discussion

Which step is not important when effectively listening?

• Face the speaker who is talking

• Giving feedback to the speaker

• Take notes while listening

• Understanding the speaker