How can I help you? u11

Our hotel ______ is manned 24 hours a day. If you need to contact it at any time, please dial 001 from your room.

• reception

• leisure

• doctor

• hairdryer

__________ is 11 a.m. Should this be inconvenient, Reception will make every effort to accommodate your request.

• breakfast

• check-out time

• brunch

• check-in time

We can store your (a)   on the day of your arrival and departure.

Incoming mail and ____ will be delivered to your room.

• valuables

• flowers

• messages

• news

_____ can be ordered from Reception during the evening and will be delivered the following morning.

• newspapers

• messages

• news

• mails

If you require additional soap, shampoo etc., all additional _____ are available on request.

• cosmetics

• hygienic items

• toiletries

• cleansing items

Each bedroom has a ____, usually found on the wall next to the dressing table.

• shelf

• ironing board

• hairdryer

• lamps

Should you find anything, not in working order, please report any faulty (a)   to Reception.

If you would like to keep your valuables safe, there are safety (a)   boxes in every bedroom.

It is ____ the first floor.

• at

• in

• on

• by