How can I help you? u11

Our hotel ______ is manned 24 hours a day. If you need to contact it at any time, please dial 001 from your room.

• reception

• leisure

• doctor

• hairdryer

__________ is 11 a.m. Should this be inconvenient, Reception will make every effort to accommodate your request.

• breakfast

• check-out time

• brunch

• check-in time

We can store your ____ on the day of your arrival and departure.

Incoming mail and ____ will be delivered to your room.

• valuables

• flowers

• messages

• news

_____ can be ordered from Reception during the evening and will be delivered the following morning.

• newspapers

• messages

• news

• mails

If you require additional soap, shampoo etc., all additional _____ are available on request.

• cosmetics

• hygienic items

• toiletries

• cleansing items

Each bedroom has a ____, usually found on the wall next to the dressing table.

• shelf

• ironing board

• hairdryer

• lamps

Should you find anything, not in working order, please report any faulty _____ to Reception.

If you would like to keep your valuables safe, there are safety ____ boxes in every bedroom.

It is ____ the first floor.

• at

• in

• on

• by