What effect does orderly and systematic behavior have on stress in the workplace?

• Reduces stress

• Increases stress

• Creates stress

• Maintains stress

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the

lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and

Sharon is the vice president of distribution. Following a vertical chain of command, who is

Carrie's direct supervisor?

• Pamela

• David

• Sharon

• Todd

Why are unions a powerful force in business?

• They organize workers into a single bargaining unit and increase their bargaining

  power.

• They encourage non-striking employees to work for striking employees.

• They enable management to close businesses temporarily during labor conflicts.

• They increase the number of concessions that employees must make in negotiations.

What aspect of collective bargaining signals the successful end of negotiations?

• Union leaders and management have met to present their demands.

• Management and union leaders have reached a tentative agreement.

• Management and union leaders have completed their research on the issues.

• A mediator has clarified the issues and offered suggestions to both sides.

Which of the following is an advantage to workers of having a union represent them?

• Fair treatment of employees

• Payment of union dues

• Democratic votes on issues

• Payment of wages during strikes

How do unions benefit businesses?

• Unions can help businesses save time by recruiting employees.

• Unionized companies pay higher wages.

• Unions sometimes take control of personnel matters such as promotions.

• Unions give employees more bargaining power.

Which of the following is a benefit of effective human relations at work?

• Low productivity

• More downtime

• Increased cooperation

• Increased wages

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

• Having a good attitude

• Getting to know others on your work team

• Carrying your own weight

• Being cooperative

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

• Having a good attitude

• Demonstrating courtesy and respect

• Carrying your own weight

• Being cooperative

Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?

• Carrying your own weight

• Getting to know others on your work team

• Having a good attitude

• Being cooperative