Unit 11 P3 Techniques

An open ended question should not be able to be answered with what?

• Yes/No

• A sentence

• A paragraph

• 500 words

'What do you think are the problems with the current system?' Is this an open or a closed question?

• Open

• Closed

'Do you enjoy working at the gym?' Is this an open or a closed question?

• Open

• Closed

'How long have you worked at the gym?' Who should be answering this question?

• Owner of the company

• Employee

• Customer

'Do you get many complaints from customers?' Who should be answering this question? (2 answers).

• Owner of the company

• Employee

• Customer

A stakeholder is who.....?

• Anyone with an interest in the business

• The owner

• The customer

• The employees

An interview can be....

• Face to face

• Over a teams meeting

• In a survey

• Over the phone

One advantage of a face to face interview is that you can ask follow up questions.

• True

• False

A disadvantage of a questionnaire is that you can't ask follow up questions.

• True

• False

An environment where a group of people, perhaps from different roles within the business, work together to perform actions and develop ideas.

• Workshop

• Shadowing workers

• Analysing documents

• Observing worker activities

• Distributing questionnaires