Workplace Readiness Practice Skills 05-08

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• Make other arrangements for your neighbor and stay to finish the project deadline

• Agree to stay and finish your project without question because work is more important

• Since you first committed to help your neighbor, tell your coworker you cannot stay and why.

• Reach a compromise and work until 6:00 p.m. and then leave to try to still take your neighbor to the 6:30 p.m. appointment

Tags

WRS-05

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

• self-representation

• resourcefulness

• work ethic

• confidentiality

Tags

WRS-05

Sylvia regularly stays after work to complete tasks. She demonstrates:

• tactfulness

• work ethic

• self-representation

• short-term goal setting

Tags

WRS-05

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

• Reschedule your plans

• Negotiate with your supervisor

• Get someone to cover for you

• Call the client to reschedule his visit

Tags

WRS-05

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

• The boss does not like Hector

• Hector outperforms others and made them look less skilled

• The boss expects too much from Hector

• He does not have a good work ethic

Tags

WRS-05

As an employee, employers assess your work ethic based on your:

• appearance

• attitude

• fairness to others

• unused personal leave

Tags

WRS-05

You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

• Remain calm and report the problem up the chain of command

• Directly confront the manager again about the situation

• Threaten to quit if he does not stop speaking in such an inapporpriate way

• Join in with the use of the inappropriate language to fit in

Tags

WRS-06

An angry coworker complains about the way you do your job. Your BEST response is to:

• be more assertive than he/she is

• call security for help

• remain calm and focused on a solution

• walk away to avoid conflict

Tags

WRS-06

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

• Avoidance

• Denial

• Negotiation

• Competition

Tags

WRS-06

When resolving conflict, the main goal is to:

• debate the problem and choose a winner.

• find middle ground or a win-win solution.

• explore solutions but punish both parties

• determine the strengths and weaknesses of concerns

Tags

WRS-06