Customer service policy contributes to good customer service
Authored by Keneisha Salmon
Professional Development
Professional Development
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6 questions
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1.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
1. Employees respond quickly to customers’ complaints and problems.
(a)
2.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
2. Employees are trustworthy.
(a)
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
3. Employees possess the required skill and knowledge to deliver good service.
(a)
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
4. Employees make an effort to understand the customer and communicate clearly.
(a)
5.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
5. Employees are friendly, respectful and considerate.
(a)
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
6. Employees perform the service with consistency and accuracy.
(a)
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