CRM lesson analytics

The next wave of AI will focus on...

• Explainable models

• AutoML models

• Recommendation engines

• Image recognition models

The typical levels of business analytical maturity are:

• Unsupervised, supervised and reinforcement learning

• Descriptive, predictive, prescriptive, cognitive

• Artificial intelligence, machine learning, deep learning

• Dashboarding, forecasting, optimization, natural language

The standard approach for the estimation of a potential churner is:

• Descriptive analytics

• Predictive analytics

• Prescriptive analytics

• Cognitive analytics

The next best action models commonly used in industry are helpful to:

• Evaluate sentiments

• Suggest products and services

• Segment customers

• Identify dynamic prices

'You can’t expect to get anything useful by asking wizards to sprinkle machine learning magic on your business without some effort from you first' Do you think this quote is true or false?

• True

• False