Knowledge Check .3

Quiz
•
Professional Development, Education, Business
•
Professional Development
•
Hard
Karen Arroyo
Used 2+ times
FREE Resource
18 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Considering COMMUNITY First policy, when can we take over a case/ticket?
Take over ticket except when there's a bug report in it
Take over except when the User requests for the same Ambassador
Take over when the User wants a new Ambassador
Take over except if the ticket has been escalated to a specialsed team
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
G Becca CI saying "Hi, I’d like to report a Host on Airbnb. We had been talking about booking their private room in Lisbon for an upcoming trip. When the Host found out that I’ll be booking the room for my boyfriend who is Asian, Filipino to be specific, they had a change of heart all of a sudden. They said that their listing was no longer available as they didn’t want their children exposed COVID-19 carriers. I found this severely offensive and opposite to what I believe Airbnb’s values are. This is discrimination!” As a support ambassador, what would be your next step?
Offer a USD25 coupon
Offer an extended vacation with a different L
Escalate to RR
Escalate to Safety
3.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Isaac is a host in Tagaytay. He lives a 5-hour drive away from his listing and sometimes cannot get to the property to clean it the same day the G checks out. Which availability setting in his listing can Isaac use to help make sure he has the time to clean between reservations? (Select all the possible options)
Availability Window
Preparation Time
Advance Notice
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Moana is complaining about her host asking her to sign a contract or else her booking will not be accepted. Moana is hesitant since Airbnb already has its own Terms & Conditions. What will you tell Moana?
Airbnb does not support any conditions within the Host contract outside of Airbnb’s Terms of Service
The Host is required to disclose the requirement of signing a contract, along with the full terms of the contract, before the guest books
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Host Kordapy has weekend pricing on. If she decided to enable smart pricing, will the weekend pricing still reflect on her calendar?
Yes, because she's the one sets the price on her L
No, because smart pricing over-rides it
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Sia called in and wanted to know what are the conditions for her to get a refund of the service fee, what will you tell Sia?
Cancel before your reservation’s free cancellation period ends (or any time before check in for reservations in Italy and South Korean travelers in some cases).
Cancelled reservation does not overlap with any part of an existing reservation.
If the host decides to refund you in full after you cancel regardless of the cancellation policy.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Inka is hosting Bobby's family in her listing and contacted Airbnb because Bobby reached out to her wanting to add 2 more guests due to last minute change on their travel plans. What would you advise Inka?
Inka can send an alteration request to Bobby to change the number of guests
Inka can ask Bobby to pay for the additional guest fees through the Resolution center
Inka can cancel the reservation and ask Bobby to book again
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