220-1102 E P2

A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

• Run the chkdsk command.

• Rebuild the user's profile.

• Add more system memory.

• Defragment the hard drive.

• Increase the paging file size.

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the

MOST likely cause of the issue?

• Time drift

• Dual in-line memory module failure

• Application crash

• Filesystem errors

A department has the following technical requirements for a new application:

Quad Core processor

250GB of hard drive space

6GB of RAM

Touch screens

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

• CPU

• Hard drive

• Touch screen

• RAM

Which of the following Wi-Fi protocols is the MOST secure?

• WPA3

• WPA-AES

• WEP

• WPA-TKIP

Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.)

• Biometric lock

• Video surveillance

• Locking rack

• Access control vestibule

• Badge reader

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies

will allow a technician to see the issue along with the user?

• RDP

• VNC

• SSH

• VPN

Answer explanation

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

• AUP

• IRP

• EULA

• MOM

Answer explanation

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

• Call the phone number displayed in the interface of the antivirus removal tool.

• Proceed with initiating a full scan and removal of the viruses using the presented interface.

• Investigate what the interface is and what triggered it to pop up.

• Shut down the infected computer and swap it with another computer.

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

• Ease of Access

• Personalization

• System

• Language

A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)

• Placing the PSU in an antistatic bag

• Utilizing an ESD strap

• Removing dust from the ventilation fans

• Ensuring equipment is grounded

• Disconnecting the computer from the power source