Quality Month November 2022

The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

• Product Tree

• Product Feature

• Product Feature

• Product Design

Which of the following does not fit in the category of External Customers?

• Clients/end users who buy the product

• Government regulatory bodies

• Manager of a company

• Public

The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

• Customer Satisfaction

• Customer Attraction

• Customer Loyalty

• Customer Reputation

An objective of quality circle team is to ______ errors and _______ quality

• reduce, enhance

• increase, enhanced

• reduce, demean

• increase, demean

Which of the following is not a tangible gain of quality circle?

• Waste reduction

• Reduced absenteeism

• Reduced grievances

• Harmony, mutual trust

In which step of quality circle operation cycle do we prioritize and decide the problem to be dealt with first?

• Problem identification

• Problem selection

• Problem analysis

• Present solution to management

In which step of the quality circle operation cycle does the management test the final solution before full scale implementation?

• Problem identification

• Problem selection

• Problem analysis

• Implementation of solution

Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?

• Improvement in employee involvement

• Improvement in housekeeping

• Improvement in customer satisfaction

• Inefficient decision making

Which of the following cannot be considered a reason for implementing a quality system that conforms to ISO standards?

• Improvement in safe working

• Reduction in customer complaints

• Increased inspection efforts

• Decreased inspection efforts

Which is the latest ISO 9001 version in the ISO 9000 family?

• ISO 9001:1994

• ISO 9001:2000

• ISO 9001:2008

• ISO 9001:2015