Quality Month November 2022

Quality Month November 2022

10th Grade - Professional Development

30 Qs

quiz-placeholder

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Quality Month November 2022

Quality Month November 2022

Assessment

Quiz

Life Skills, Professional Development, Science

10th Grade - Professional Development

Practice Problem

Hard

Created by

amit deouskar

Used 5+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

Product Tree

Product Feature

Product Feature

Product Design

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following does not fit in the category of External Customers?

Clients/end users who buy the product

Government regulatory bodies

Manager of a company

Public

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

Customer Satisfaction

Customer Attraction

Customer Loyalty

Customer Reputation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An objective of quality circle team is to ______ errors and _______ quality

reduce, enhance

increase, enhanced

reduce, demean

increase, demean

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a tangible gain of quality circle?

Waste reduction

Reduced absenteeism

Reduced grievances

Harmony, mutual trust

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which step of quality circle operation cycle do we prioritize and decide the problem to be dealt with first?

Problem identification

Problem selection

Problem analysis

Present solution to management

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which step of the quality circle operation cycle does the management test the final solution before full scale implementation?

Problem identification

Problem selection

Problem analysis

Implementation of solution

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