Coffee Shop Customer Service

What should you say when you first greet the customer?

• What do you want?

• Good morning, how are you today?

• Hi, what's up?

• Are you ready to order?

The customer tells you that they were given the wrong drink. What should you say?

• Bummer.

• That's too bad, but we already gave everyone else their drinks.

• Sorry, I will do better next time.

• Let me make this right. We will get you what you ordered as soon as possible.

A customer arrives while you are answering your parents text. What should you do?

• Finish the text, your parents will be angry if you don't respond.

• Tell the customer to hold on, you will be right with them.

• Immediately stop what you are doing to greet the customer.

• You shouldn't even have your phone out!

What is your favorite cookie?

• Chocolate Chip

• Sugar Cookies

• Oatmeal Raisin

• I don't like cookies, get them away from me.

The customre asks you a question you don't know the answer to. What do you say?

• I don't know but I will find out.

• You have a phone, why don't you google it?

• I don't know, it's my first day.

• Shrug your shoulders and say Beats me!

The customer has been waiting a long time for their order. What should you do.

• Let them know you appreciate their patience and offer them a drink while they wait.

• Say nothing, it's obvious they are busy.

• Avoid eye contact.

• Say thanks for waiting when their order is up.

How do you spell...............

What is your favorite place to eat?

What should you do before handling food.

• Ask your boss if you can try it.

• Wash your hands.

• Talk to your coworks about how it is going that day.

• Jump in and start helping.

What should you say after the customer exchange.

• Bye!

• Thanks!

• Thank you and have a nice day!

• Nothing.