College and Career Pathways

College and Career Pathways

11th Grade

20 Qs

quiz-placeholder

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College and Career Pathways

College and Career Pathways

Assessment

Quiz

Special Education

11th Grade

Medium

Created by

Michelle Springs

Used 298+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

_______ and _______ are part of the Agriculture, Food and Natural Resources Career Cluster.

Farming and Ranching

Veterinarians and Farmers

Bankers and Stock Brokers

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The Finance career cluster includes which of the following careers?

Veterinarians

Bankers

Doctors

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Define the customer experience.

the product of an interaction between an organization and a customer.

The assistance and advice provided by a company to those people who but or use its products or services.

Any interaction where the customer and employee are face-to-face

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the definition of customer service?

the product of an interaction between an organization and a customer.

Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)

The assistance and advice provided by a company to those people who but or use its products or services.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is responsible for customer service?

only the customer service representatives

only the owners

everyone

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is virtual customer service?

Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)

The assistance and advice provided by a company to those people who but or use its products or services.

The product of an interaction between an organization and a customer.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are examples of professionalism?

friendly, but not their friend?

Staying away from personal conversations

Representing the company in all you do

all of the above

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