L2 Day 2

L2 Day 2

Professional Development

7 Qs

quiz-placeholder

Similar activities

What's That Emoji Nursery Rhyme?

What's That Emoji Nursery Rhyme?

Professional Development

10 Qs

Week 2 Quiz

Week 2 Quiz

Professional Development

10 Qs

HFTSK-Disbursements_Jul2024_Part2

HFTSK-Disbursements_Jul2024_Part2

Professional Development

8 Qs

INTO Artificial Intelligence

INTO Artificial Intelligence

University - Professional Development

10 Qs

Term 1 Reflection

Term 1 Reflection

KG - Professional Development

11 Qs

Interpersonal Skills

Interpersonal Skills

Professional Development

11 Qs

Business Networking Care 3 Topic 3.1

Business Networking Care 3 Topic 3.1

Professional Development

10 Qs

Strategy for Implementing Product / Service Customization

Strategy for Implementing Product / Service Customization

Professional Development

10 Qs

L2 Day 2

L2 Day 2

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Stephen Fotta

Used 1+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who would you reach out to if the dealer is non-responsive?

CRM

CR-WAM

AM

WAM_BAM

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long does an AM have to respond to your request on a non-responsive dealer?

1 business day

2 business days

3 business days

24 hours

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following does NOT need to be in the header for a case comment?

Who you contacted

How you contacted them

Why you contacted them

Whether it was inbound or outbound

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is your primary contact at the dealership, now that you are a Case Manager?

The AM

The SM

The SA handling the vehicle

The Mechanic working on the vehicle

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In most situations, who do you contact first when you receive a new case?

The dealer

The customer

The AM

The Tech Pod

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our normal follow up time in between customer contacts?

1 day

1 business day

2 days

2 business days

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an open-ended question?

Which wheel fell off of your vehicle?

Who did you speak to at the dealership?

When was the last time that you visited a certified dealer?

How would you describe the noise that you're hearing?

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?