L2 Day 2

Who would you reach out to if the dealer is non-responsive?

• CRM

• CR-WAM

• AM

• WAM_BAM

How long does an AM have to respond to your request on a non-responsive dealer?

• 1 business day

• 2 business days

• 3 business days

• 24 hours

Which of the following does NOT need to be in the header for a case comment?

• Who you contacted

• How you contacted them

• Why you contacted them

• Whether it was inbound or outbound

Who is your primary contact at the dealership, now that you are a Case Manager?

• The AM

• The SM

• The SA handling the vehicle

• The Mechanic working on the vehicle

In most situations, who do you contact first when you receive a new case?

• The dealer

• The customer

• The AM

• The Tech Pod

What is our normal follow up time in between customer contacts?

• 1 day

• 1 business day

• 2 days

• 2 business days

Which of the following is an open-ended question?

• Which wheel fell off of your vehicle?

• Who did you speak to at the dealership?

• When was the last time that you visited a certified dealer?

• How would you describe the noise that you're hearing?