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11/14

Authored by Oscar Aldana

Physics

2nd Grade

Used 1+ times

11/14
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10 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What pieces of information do we provide Alder when performing a Warm Transfer

Package bought, Rent or Own, Indoor Cameras or Outdoor Cameras

Customer Name, Customer Address, Customer eMail

Badge ID, Customer Name, Pando Number

Agent Name, Agent Phone Number, Location ID

2.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

What do we do if we are performing a Warm Transfer and are on hold for more than 1 minute

Perform the QA survey ourselves

Capture the Pando Number

Give the Pando Number to your Sup

eMail the Pando Number to HQ

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

What days are Alder QA open?

Sunday

Monday - Friday

Saturday

Everyday

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

For Frontier, how can we ensure our orders are processed completely?

Ensure all customer info is correct

Double check our work

Ensure all fields are filled in

Focus energy on obtaining customer information

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

With Frontier Fiber 2 GiG, how long is My Premium Tech Pro offered for free?

1 Year

2 Years

5 Years

For Life

6.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Earthlink can sell providers such as

AT&T

Frontier

CenturyLink

Spectrum

7.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

In Optimum, if a customer does not want to provide their SSN, what will we tell them to overcome the objection?

Reassure the customer that it is to ensure they receive the best promotion

Reassure the customer we are asking to secure the services we are promising them

Remind the customer we cannot proceed in the portal without this vital information

Pivot the sale to Spectrum

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