aggressive customers ugb
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aggressive customers ugb
Quiz
•
Fun, Professional Development, English
•
University
•
Easy
Melvin Alexander Maravilla Vásquez
Used 1+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What Is Aggressive Behavior?
Aggressiveness is an emotional state that consists of feelings of hatred and desires to harm another person.
a person without manners
a sad person
a person with mental problems.
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What Causes Aggressive Behavior?
metal health
Physical Health
that you win the lottery
watch a sad movie
3.
OPEN ENDED QUESTION
3 mins • 1 pt
Do you consider yourself an aggressive person?
If your answer is yes, tell why?
If your answer is no, tell why not?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an important step in dealing with an aggressive customer?
speaking out loud
Keep calm.
act aggressively too
ignore the customer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these images is an aggressive customer?
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Have you ever been with an aggressive person?
explain your experience if you have been
Evaluate responses using AI:
OFF
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
through the following images identify one of the important steps to deal with an aggressive customer
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