aggressive customers ugb

What Is Aggressive Behavior?

• Aggressiveness is an emotional state that consists of feelings of hatred and desires to harm another person.

• a person without manners

• a sad person

• a person with mental problems.

What Causes Aggressive Behavior?

• metal health

• Physical Health

• that you win the lottery

• watch a sad movie

Do you consider yourself an aggressive person?

If your answer is yes, tell why?

If your answer is no, tell why not?

Evaluate responses using AI:

OFF

What is an important step in dealing with an aggressive customer?

• speaking out loud

• Keep calm.

• act aggressively too

• ignore the customer

Which of these images is an aggressive customer?

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Have you ever been with an aggressive person?

explain your experience if you have been

Evaluate responses using AI:

OFF

through the following images identify one of the important steps to deal with an aggressive customer

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draw an aggressive expression

how to identify an aggressive person?

• he talks a lot

• sleep a lot

• for his way of dressing

• by his tone of voice, way of acting, his facial expressions, inappropriate words.

which is a phrase to deal with “The Threat-Maker”:

• I have many things to do please leave the store.

• I'm sorry but that's not my problem.

• “I do understand the inconvenience you've faced, Sir/Madam…”

• I'm sorry but I'm too busy I can't help you with her problem.