Replying to Inquiries: BEW

What is NOT included in the "Opening" in a reply to an inquiry?

• A thank you for approaching the company

• A reference to the specific request

• The date of the request

• The name of the writer

The "Middle" of a reply to an inquiry should also promote the company's product or service in some way.

• Yes, if appropriate.

• Yes, ALWAYS!

• Never.

What should a company do if it cannot provide a requested service or product?

• Ignore the email.

• Apologize and move on.

• Suggest an alternative product or supplier.

The Call for action should....

• be direct so it is clear.

• be general so it is polite.

• clear yet polite.

• implied and not stated.

What does the expression "under separate cover" mean? It refers o documents...

• Sent by postal mail.

• Sent by courier.

• Sent as a pdf attachment.

• Sent in a separate email.

The expression "attached" refers to documents that are...

• sent by postal mail.

• sent in a separate email.

• included in the email.

• not available at this time.

Thank you for your enquiry of 4 March, 2017 in which you asked about….

This would be in the....

• Call for action

• Opening

• Middle

• Polite close

We have attached our summer 2023 menswear catalogue which you can order from.

This is the....

• Polite close

• Opening

• Call for Action

• Middle