Travel Customer Service

What is a feature?

• A fact about the product and service

• The best part

• What the customer wants

• What the customer needs

What is a benefit of a product or service?

• The request from the customer

• The advantages the customer can gain from the product or service being provided

• A cheaper price

• A luxury option

State the law that ensures everybody if treated equally

Which one shows positive body language?

• Eye contact

• Folded arms

• Yawning

• Gazing

Explain what is meant by a 'customer need'.

What is meant by the term 'internal customers`

What additional help might be needed by a customer with hearing difficulties?