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Travel Customer Service

Authored by Sam Felice

Physical Ed, Education, Fun

6th - 10th Grade

Travel Customer Service
AI

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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a feature?

A fact about the product and service

The best part

What the customer wants

What the customer needs

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a benefit of a product or service?

The request from the customer

The advantages the customer can gain from the product or service being provided

A cheaper price

A luxury option

3.

OPEN ENDED QUESTION

3 mins • 1 pt

State the law that ensures everybody if treated equally

Evaluate responses using AI:

OFF

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one shows positive body language?

Eye contact

Folded arms

Yawning

Gazing

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Explain what is meant by a 'customer need'.

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What is meant by the term 'internal customers`

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

What additional help might be needed by a customer with hearing difficulties? 

Evaluate responses using AI:

OFF

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