LPL - Round 1

3 Cs that you should physically check to ensure the car is ready for the test drive before a customer's visit

• Car registration number Cleanliness Customer history
• Customer history Cleanliness Consumables
• Cleanliness Consumables Condition
• Consumables Car price Cleanliness

Piyush directly walked in to your hub. He currently drives a hatchback, is looking to upgrade to an entry level sedan. Which one from these cars available at your hub would be a suitable recommendation for him?

• MG Gloster
• Honda Amaze
• Skoda Octavia
• Maruti Swift

Mr. Kapoor, one of your customers, is complaining that the car AC is not working properly. What should you do in this case?

• Tell the customer that the car AC takes time to do the cooling
• Tell the customer that the car AC is working fine
• Take the AC guage and check the temperature of the AC to show the customer
• All of the above

A customer just walked in to your car parking looking to buy a used car. What should you do?

• Ask them to first book a test drive on the app and then visit again
• show them the available cars in the parking and ask them to choose whichever they like
• - Take them to the office and understand their requirements - Help them install the app/ show them available cars on the website that meet their requirements - Assist with booking 1-2 suitable options and test drive of the same
• Option 1 & 2

Shivam has selected a 3-month old car which is in excellent condition. He says he likes the car but the price is very high and he is considering buying a new car instead. What should you do in this case?

• Explain that buying used car is better Show him another car at a lower price
• Explain that - Car is a depreciating asset - New car has _months waiting period - 15% depreciation as soon as you buy - No option to return the car once bought (new car)
• Suggest customer to buy the new car instead
• none of the above

Can we put seat covers on the ventilated seats?

• Yes
• No

Chassis type that is more fuel efficient and safe

• Unibody
• Ladder frame

Customer has booked an Hyundai i20 but didn't like it. There is a Baleno available in the same segment at your hub. What would be the Make & Model USPs that you can pitch to the customer?

• 1) Maruti - India's most trusted brand - great resale value, low maintenance cost & best service network 2) Baleno - One of the best selling models of Maruti
• 1) Maruti - Cheapest cars, Best mileage 2) Baleno - Best mileage in segment
• 1) Maruti - Market Leader 2) baleno - Best car in segment
• None of the above

Customer is looking for a car which powers all the tyres (4X4 or AWD) but he wants to have better mileage in the city so wants a car that can be converted into 4X2 while driving in the city. Which of the following options is suitable?

• 4X4
• AWD
• RWD
• None of the above

Customer is saying that CARS24 is selling an accidental car as there is a dent on the bumper. How will you handle the objection?

• - Definition of accidental as per CARS24 - Bumper is just a panel and not an important part - This is a non-accidental car as per our definition - Ask customer to prove it is accidental - show other cars
• - Bumper is a removal panel & won't have any impact on the car's integral structure, safety, alignment & performance - Show how we ensure that car is non-accidental (apron, radiator support etc.) - Check & share service history - If customer is still not satisfied, show other cars
• - Inform the customer that this may have been a miss and we will check with our quality team
• None of the above