Week 10: QMS

There are 8 Quality Management Principles in Quality Management System

• True

• False

ISO 9000: 2015 and ISO 9001:2015 is the standard based on seven quality management principles that senior management can apply for organizational improvement.

• False

• True

The Plan-do-check-act cycle is a four-step model for carrying out change such as Plan, Perform, Monitor, and Improve.

• True

• False

The Quality Management System design should be influenced by the organization’s varying objectives, needs, and products and services provided.

• False

• True

Evidence-based Desicion Making is one of the steps in Implementing Quality Management Design

• True

• False

Defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

• A. Quality Management Principles

• B. Quality Management System

• C. Total Quality Management

Leaders at all levels establish unity of purpose and direction as well create conditions in which people are engaged in achieving the organization's quality objectives.

• A. Customer focus

• B. Leadership

• C. Relationship management

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

• A. Customer focus

• B. Customer satisfaction

• C. Evidence-based decision making

Includes of interested parties, EXCEPT:

• A. Vendors

• B. Products

• C. Employees

For sustained success, an organization manages its relationships with interested parties, such as suppliers.

• A. Relationship management

• B. Improvement

• C. Engagement of people