Quality Management

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which of these is not the principle/main focus of TQM?

• Customers’ satisfaction

• Efficient, effective and process

• Annual profit

• Total involvement of people in an organization

What is Total Quality Management?

• A management approach aiming to deliver products and services that meet or exceed customer expectations

• A sales approach that aims to sell at the lowest possible cost

• A management approach that aims to reconcile suppliers and buyers

• A sales approach that aims to sell as much as possible

The term ________, defines the entire organization, all parties departments and functions – it requires involvement & input of everyone in the organization, from top management to its employees like the rank and file

• Total

• Quality

• Management

__________ is the way the organization act & operate procedures, policies. It also includes the training and instruction to all our employees

• Total

• Quality

• Management

________ means fully meeting the customers needs and requirements all the time

• Total

• Quality

• Management

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance