Total Quality Management

TQM stands for _ _ _ ?

(this question is not case sensitive and will judge your spelling harshly, deal with it)

Who is responsible for the product quality according to TQM?

(1 answer only)

• plant manager

• everyone

• individual employee

• team lead

How many key principles describe TQM?

• 8

• 1

• 3

• 10

In which country was TQM first implemented?

• USA

• South Korea

• Germany

• Japan

Which of the following describes the focus of TQM over time?

• short-term success

• long-term failure

• neither

Which changes can be expected with the implementation of TQM?

• higher efficiency

• a lot of workers will appreciate the changes demanded by the corporate leadership and will not resist change

• reduced adaptability

• less waste

• higher maintenance workload

Which quality award has been continuously awarded since the 1950s?

• Kaizen Award

• Malcolm Baldridge Quality Award

• Deming Prize

• Ishikawa Quality Prize

Which of the following is not a key TQM principle?

• Integrated Systems

• Ecological Sustainability

• Continuous Improvement

• Fact-based decision making

What does EFQM stand for?

• European Federation of Quality Management

• European Foundation for Quality Management

• Economic Feasabiliy of Quality Measures

• European Foundation of Quantum Mechanifor

What is the main reason for mistakes according to TQM?

• humans

• processes