Knowledge check 6

What would happen if there is a willful violation of the TCPA

• It might result in a legal battle

• A fine from $500 up to $1500 

• Reputation damage

• Negative impact on customer's experience

• Al of the above

What does an X next to a phone number mean on CAPS?

• Cease and Desist

• Do not call or text

• Wrong number

If the caller is not a card holder, can we report the phone number as wrong number in an account?

• Yes

• No

What request is applied to all accounts associated to card holder's SSN?

• Opt-out

• Cease and desist

Secondary cardholders can (Select all that apply)

• Make payments using their own payment method/Check balance/Check min due

• Change phone number

• Request a CLI

Where can we check if a caller is an authorized user

• Authorized user field under Secondary user

• !AUTH Memos

• Calling CRM

If a card holder's family member whose name is nowhere on the account calls to check balance and min due we will...

• Provide information and note relationship to cardholder on the memos

• Ask for card holder agreement (Verbal or through a Power of Attorney)

• Release the call to avoid identity theft

For how many months are courtesy calls made?

• 4 months

• 6 months

• 1 year