Continue Formation - Brand Ambassador

What is to be a brand ambassador

• To represent a company and being excited to work with it.

• To have the knowledge to resolve customers doubts.

• To provide further assistance and information about our services and channels of communication.

• All of the above.

What will affect negatively my brand ambassador behavior?

• To provide the closest stores to the customers.

• To show willingness to help the customer during the interaction.

• To say that we don't have the knowledge or that we are not sure about something.

• None of the above.

If a customer asks for billing information, what would you do?

This question has two correct answers, choose them both.

• To refer them over to cust svc or any of our stores.

• Let them know we don't handle that information.

• To mention the Xfinity app or the Xfinity website.

• All of the above.

What would be a brand ambassador statement for you?

What statement will improve your brand ambassador behavior?

This question has two correct answers, choose them both.

• "Thanks for being a loyal customer since (tenure)".

• "Right now, we don't have that information in our system" .

• "I'd like to know, why are you leaving us?".

• "I know, usually when you call customer service they don't help. I'm really sorry for that".