RBA, Habit 4, & Habit 5

How many poor listening styles are there?

• 3

• 5

• 6

• 9

Habit 4 is...

• Think win-win

• Think win-lose

• Seek first to understand, then to be understood

• Be proactive

Habit 5 is...

• Be proactive

• Seek first to be understood, then to understand.

• Synergize

• Seek first to understand, then to be understood.

Spacing out listening is:

• Pretending to listen by saying things like: "Yeah...uh huh."

• Your mind is wandering off to somewhere else.

• When you only listen for key words.

• When you only listen to the words for face value.

Pretend listening is:

• Saying things like "Uh huh, yeah..." at key points of the conversation

• When you only listen to turn the conversation about you

• When your mind is wandering off

• When you only hear the things you want to hear

Selective listening is:

• When you only listen to the words at face value

• When your mind wanders off

• When you only hear what you want to hear

• When you choose what the conversation is all about

Word listening is:

• When your mind is wandering off

• When you ONLY listen to the words being said, and not the tone and body language used

• When you only hear what you want to hear

• A way to communicate with words

Self-Centered listening is:

• When you only listen in order to turn the conversation about you

• Only paying attention to the words said, and not body language or tone

• Only hearing what you want to hear

• When your mind is wondering off

What percentage of communication is body language?

• 7%

• 43%

• 53%

• 50%

What percentage of communication is JUST the words?

• 53%

• 43%

• 40%

• 7%