What is etiquette

• The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.

• The rules of good workplace manners

• Good internet behavior

What is business etiquette?

• The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.

• The rules of good workplace manners

• Good internet behavior

What is netiquette

• The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.

• The rules of good workplace manners

• Good internet behavior

What is a way that you can show etiquette in the workplace?

• Show up for work on time every day

• Be dependable, honest, and trustworthy

• Listen without interrupting

• Be energetic and enthusiastic

• All of the above

Which of the following are basic communication skills?

• Reading

• Writing

• Listening

• Speaking

• All of the above

What type of skills are "business communication skills"?

• Hard Skills

• Softs Skills

Which of the following did we discuss as being rules for communicating verbally and in writing with someone? (Select all that apply)

• Listening/Reading Closely

• Clarity & Coherence

• Consistency

• Accuracy

• Thoughtfulness

True or False:

Business etiquette looks the same across all countries

• True

• False

Communication is a ______ street

• One-way

• Two-way

True or False:

Communication requires a sender and a receiver

• True

• False